Job Description

Description

Martin Management Group is looking at add a Regional IT Support Manager to our growing company! The Regional IT Support Manager is responsible for assisting company personnel with IT issues, IT training, and supporting networking and IT hardware

Responsibilities:

  • Provide support on-site to users and document issues in tracking tool.
  • Provide support via instant message, phone, email, remote support applications when travel is not possible.
  • Provide IT installation services of hardware, cabling, and software on-site.Support the following platforms: Network diagnostics, Fortigate routers, Ubiquiti wireless deployments, Lexmark printer maintenance, Dell OptiPlex computers, TeamViewer remote support, and Windows operating system installation and imaging.
  • Assist with IT project deployments and research.
  • Monitor critical infrastructure systems. Log and respond to problems.
  • Coordinate with outside venders on IT related issues in support of user problems.
  • Create and assist with maintaining IT related documentation.
  • Provide IT training to employees as needed.
  • Coordinate travel with sites, receive pre-approval for travel, and produce a post visit recap to management.
  • Work closely with executive management on IT related projects.
  • Actively contribute to on-going process improvement
  • Complete all training as directed by supervisor.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned.


Requirements

  • Associate or Bachelor’s degree in CS/CIS or related field.
  • Three plus years of relevant experience preferred.
  • Cabling or IT installation experience a plus.
  • Network, cabling, or software certifications a plus
  • Thorough understanding of Microsoft Windows operating systems and networking
  • 40% or more overnight or day trip travel per month.

Benefits

  • Health, dental, vision. life insurance options
  • 401k
  • Vacation time
  • Weekly paychecks
  • $40,000-$50,000

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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