Job Description

Description

Martin Management Group is seeking a Call Center Manager. The BDC Manager is responsible for managing all leads and setting appointments for sales department using lead management system and standard company templates. Must present a professional appearance.

RESPONSIBILITIES:

  • Maintain Martin Group customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Capture all internet leads. Respond within thirty minutes using approved procedures.
  • Work internet leads and follow-up.
  • Set appointments for sales department.
  • Answer incoming sales calls as appropriate.
  • Grammar and spell check required on all outgoing e-mail.
  • Follow established procedure to ensure continued management of internet leads during prolonged absence.
  • Understand the terminology of the automobile business, be informed on technological changes in the products and be able to communicate to customers.
  • Know and understand federal, state and local laws which govern auto sales.
  • Keep informed of new products, features, accessories, etc. and their benefits to customers.
  • Properly introduce customer to sales department.
  • Evaluate and recommend internet lead providers to management.
  • Help maintain internet inventory and website.
  • Follow established procedures for safeguarding customer information.
  • Follow established procedures for processing online credit applications.
  • Provide reports to management as directed.
  • Supervise and train BDC Internet Sales Agents.
  • Complete all training as directed by supervisor.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned.

Requirements

  • High school diploma or equivalent
  • One year in retail sales experience (automotive preferred)
  • Heavy customer service experience required
  • 2+ years in a supervisory capacity

Benefits

  • Medical, Dental, Vision, Life Insurance
  • 401k
  • Paid Holidays
  • Weekly Paychecks


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Application Instructions

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