Job Description

  • Job LocationsUS-TN-Nashville
    ID
    2020-1182
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    The Body Shop Admin is responsible for routing all incoming calls, taking thorough messages and providing basic information to callers.  Must represent the facility in a professional, friendly manner at all times.  Must present a professional appearance.

    Responsibilities

    • Answer all incoming telephone lines in a timely manner.
    • Accounts Payable.
    • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time the caller is placed on hold.
    • File insurance claims.
    • Ensure all insurance paperwork is in order before submitting.
    • Provide Insurance adjusters consistent updates on vehicle status.
    • Communicate messages to the appropriate parties in a timely manner.
    • Provide basic information to callers who have general inquiries.
    • Perform general clerical duties.
    • Sets all Body Shop appointments.
    • Updates customers on the status of their vehicles and promise times.
    • Receive customer vehicles for repairs.
    • Inspect and deliver customer vehicles upon completion of repairs.
    • Complete all training as directed by supervisor.
    • Follow policies and procedures as set forth in Employee Handbook.
    • Any other duties as assigned.

    Qualifications

    • High school diploma or the equivalent preferred.

    • Excellent oral communication skills.  Must speak clearly on the telephone, and convey an image of professionalism and competence to callers. 

    • Ability to read and comprehend instructions and information. 

    • Ability to use computer applications including word processing and spreadsheet applications.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online