Job Description

Service Advisor

Department:Service
Location:Ontario, CA

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.  

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.  
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.  
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.  
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.  
  • Communicate additional repair and service needs to the customer based on vehicle inspection.  
  • Administer the manufacturer warranty for qualifying vehicle repairs.  
  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.   
  • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.  

Qualifications:

  • Previous Service Advisor experience, preferred  
  • Must be available to work all shifts, including Saturdays.  
  • Prior experience as an automotive technician a plus  
  • A team player who is focused on providing exemplary customer service  
  • Ability to multi-task in a fast paced work environment  
  • Basic mechanical understanding of an automobile  
  • Strong organizational skills and detail oriented  
  • Be at least 18 years of age  
  • Possess a valid in-state driver's license  
  • Pass a motor vehicle report and possess an acceptable safe driving record  
  • Pass a 7 year criminal background check and drug screen  

We offer a comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:  

  • Medical, Dental and Vision Plans  
  • Paid Holidays & PTO  
  • Paid Life Insurance  
  • 401(k) Retirement Plan  
  • Vehicle Purchase Discounts

Subaru of Ontario/Ontario Mitsubishi is an equal opportunity employer and we maintain a drug free environment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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